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Posted Date: 08/08/2017
   

Position:         Customer Service Representative

Location:       Auckland 

Core Tasks

 

 

  • Customer Service – respond to all customer queries and orders via phone, email and fax.
  • Enter customer sales orders into the system, creating picking slips for the warehouse and raising invoices and generating return authorization numbers and issuing credit notes.
  • Order confirmations sent to customers and agents/reps.
  • Liaise with the warehouse to ensure orders are dispatched in a timely manner.
  • Monitor indents orders ensuring they are delivered on time.
  • Monitor back orders and dispatch them when stock arrives.
  • Monitoring outstanding picking slips to ensure stock is being dispatched and that the warehouse has picking slips.
  • Receipt stock into the system when it is delivered.
  • General sales support/administration for sales reps especially during selling season including phone sales, upselling to retailers and daily reports for sales reps.
  • Assist with create selling catalogues, order forms and price lists for the sales reps and customers. Maintain order forms adding new styles as they arrive.
  • Organize sample ranges for sales reps/agents each season with help from the team-assistant.
  • Creating Item Master Files using excel spreadsheet for importing into Netsuite.
  • Maintain Item files in Netsuite.
  • Any other task that may be requested from management from time to time including our warehouse & outlet sales from time to time.
  • The candidate must have a pleasant phone manner and be able to talk and discuss with any age group in a professional and engaging way.
  • Photograph and clear cut images for catalogues if needed.
  • Creating labels and labelling ranges when needed.
  • Liaising with accounts receivable in regard to orders received or on hold customers.
  •          Good communication skills
  •          Well organised
  •          Accuracy and attention to detail
  •          Microsoft Excel
  •          Microsoft Word
  •          Power Point

 

 

 Skills and Attributes

 

 

 

Job Overview

The successful candidate will be the junior member in a customer service/procurement team comprising 4 staff. 

This job would ideally suit an ambitious person who is keen to learn and grow with the company. 

Our client operates on a cloud based computer system called Netsuite, so computer literacy is essential. 

The role is primarily administrative, and does involve quite a bit of data entry.

 

Our confidentiality is guaranteed!

Register with us today and apply online!! www.apparelhr.com

Like us on Facebook! https://www.facebook.com/apparelhr

 

For more information about this great opportunity,

Please contact Julie Malone on

09 368 1300 / 021 1560 111 

Or email fashion@apparelhr.co.nz to find out more!